How to solve deposit issues at an online casino?

Nothing is more frustrating than a failed deposit just when you are ready to play. Fortunately, there is usually a straightforward explanation for why a payment is not being processed. In this blog, we go over the most common reasons why you cannot make a deposit at an online casino and what you can do to resolve the issue.

Legal deposit limit in Belgium

Since 20 October 2022, a legal deposit limit of €200 per week applies in Belgium for all players at licensed online casinos, such as PepperMill Casino. This limit was introduced to promote responsible gaming and applies automatically to every player.

Want to increase, decrease or remove your limit? You can adjust this via your player account under "Limits". When you request an increase or removal, an automatic check is carried out to verify whether you are registered as a defaulter with the National Bank of Belgium (NBB). This check is conducted via the Gaming Commission.

After a waiting period of 72 hours, your new limit becomes active, provided the request is approved.

If you have reached your weekly deposit limit, you will not be able to make a new deposit until space becomes available within your limit again.

Why has my deposit failed?

A failed deposit can have several causes. Below you will find the most common reasons.

1. Insufficient balance on your account

The simplest explanation is often the correct one. Check whether there is enough money available on the bank account, debit card or prepaid card you are trying to deposit with.

If the available balance is lower than the deposit amount, the payment will automatically be declined.

2. You made an error when entering your details

An incorrect card number, a wrong expiry date or an invalid security code can cause a payment to be declined. Always carefully check the following:

· Card number

· Expiry date

· CVC/CVV code

· Name of the cardholder

Correct any errors and try the deposit again.

3. You have reached your deposit limit

In addition to the legal limit, players can often also set personal limits. When you reach one of these limits, further deposits are automatically blocked.

Check your current limits on your account and see when they become available again.

Bank-side deposit limits may also be active. These can also be the reason why a deposit is not going through. In this case, it is recommended to consult your bank account or contact your bank directly.

4. Your bank is blocking the payment

Some banks automatically block payments to gambling providers as an additional security measure. This can happen even when there is nothing wrong with your account or payment method.

If you suspect your bank is blocking the payment, it is best to contact your bank for more information. Once your bank has lifted this security measure, you can deposit again without any issues.

5. There is a technical problem at the bank or payment provider

Just like with other online payments, temporary technical issues can occur. This can happen with:

· Your own bank

· The payment provider

In that case, it is often enough to try again a few minutes or hours later.

6. Credit cards are not accepted

In Belgium, deposits with credit cards are not permitted at licensed online casinos. As a result, deposits with Visa or Mastercard credit cards will not be accepted.

Try an alternative payment method instead, such as:

· Bancontact

· Mastercard & Visa Debit

· Paysafe card

· Other available payment methods on the website

7. You have activated self-exclusion

Have you previously set a gaming break or self-exclusion? If so, deposits are not possible for as long as this measure is active. This is part of Belgian regulations around responsible gaming.

Only once the set period has passed can you use the deposit function again.

What can I do if I still cannot make a deposit?

Have you carried out the checks above and still cannot deposit? If none of these situations apply, contact the casino's customer service team at support@peppermillcasino.be or via live chat. They can look into why the payment is being declined and help you further.

Safe and responsible gaming

Most deposit issues have a simple cause and can be resolved quickly. Always check your limits, payment details and available balance first before contacting customer service or your bank.

Thanks to Belgian regulations, several safety checks are also built in to protect players and encourage responsible gaming behavior.