FAQ

Yes, you can sign up without any deposit with us! Once you are registered, you can try the games for free in the demo mode.

This way you can explore several games and choose your favorites before playing with real money.

It is a legal requirement to check the personal details of anyone who wishes to request a withdrawal to prevent fraud. Once your account has been validated, you can withdraw at any time.

First, check if our mail didn’t accidentally end up in your spam mailbox.

If you did not receive the mail, please verify the email address that was entered upon registration.

If the problem remains, please contact our customer service which is happy to help you along the way!

PepperMill Casino only accepts players over 21.

No. PepperMill Casino is 100% reliable and a legal online casino, licensed by the Belgian Gaming Commission, and therefore strict legislation applies.

Legally it is not allowed to have more than one account. Since this is a violation of our terms and conditions, this will lead to a freeze of your wallet, and account, and this results in a limitation of the access to our online casino.

Of course! PepperMill's Core values consist of transparency, security, and reliability. Hence you can find our company details everywhere. Our license is registered under B+3864.

Furthermore, if you'd like to pass by for a visit, you can find our Belgian gaming halls in Maasmechelen, Hoevezavel, Genk, Hasselt, and Leopolsburg! In case you want to make a trip to the Netherlands, we are also located in Heerlen and Sluis.

Let our customer service know, as they will assist you with any further inquiries.

Of course! PepperMill's Core values consist of transparency, security, and reliability. Hence you can find our company details everywhere.

PepperMill Casino is 100% legal and complies with the highest standards of GDPR rules imposed by the European Commission to ensure the confidentiality of your data.

In short, this means you can have peace of mind when submitting your documents. Furthermore, you can look at our privacy policy for more info.

Documents are only requested in the case of identity verification. This way, we assure you endure no friction when you want to withdraw money since your identity is validated before you request a withdrawal. Typically this involves a combination of the items below.

For example:

- A copy of your ID card or passport.

- A so-called proof of address: a copy of a bill that proves your address, which should not be older than three months. For example, a utility bill, insurance papers, a telephone bill, or a copy of a bank statement.

- A copy of your debit card.

Yes. Legally you are obliged to create an account when playing with real money.

Luckily you can register easily in just 3 quick steps and in less than a minute!

To get started, click on 'Register' to start the registration process.

First of all, enter your email and choose a password.

Now you can choose between a manual or an automated registration (ItsMe). Please keep in mind that if you choose to register manually, the verification will take a little longer. You can follow the next steps, typically registration is done in less than 1 minute.

If you get stuck, please contact our support team, they will be happy to help you.

If the play button disappeared, the reasons are all related to responsible gaming:

- Did you take a cooling-off period at PepperMill Casino? Once this period has expired, you will automatically regain access to all of our games. However, during the cooling-off period, you can still access your profile, here you will also find when the cooling-off period started.

- Did you opt for self-exclusion through the Gaming Commission? This will partially block your account. In this case, you can no longer play but the access to your profile remains active.

If you didn't recognise the above-mentioned scenarios, please contact our customer service.

No! PepperMill Casino strongly advises to not share any account credentials since by sharing account information you will breach our Terms and Conditions.

Abuse of these Terms and Conditions will result in a freeze of your wallet, account, and access to the site.

There may be several reasons for not being able to log in to your PepperMill account;

- Check your internet connection, perhaps your wifi is unstable.

- You have entered an incorrect password several times. For your security, your account has been locked.

- To reset your password, please contact our customer service.Use another device to log in to make sure the issue is not device-related.

- You have violated the Terms and Conditions on our website. You have received more information by email. Do not forget to check your spam folder. Please read our Terms and Conditions carefully in case of doubt.

Is your problem still not resolved? Please contact customer service and we'll be happy to help!

It's a shame you don't want to be informed on newly added features and promotions!

You can unsubscribe from marketing communications in your profile. You can find your communication preferences under 'My details'.

You also have the option to 'unsubscribe' at the bottom of every email you receive from us.

Click on ‘My Details' and you will find all account details. Here you can edit your mobile number, password, or address. For security reasons, however, changing the rest of your personal data is impossible, so please contact customer service in case you want to modify other information.

It’s a pity you’re leaving us! We are always open to feedback and we want to improve our services at all times. To close your account completely, please contact customer service and they will be happy to assist you. Don't forget to tell us why, so we can learn from your experience.

Your remaining balance will be paid out according to our casino limits. If at any time you wish to reopen your account, simply contact our support team again and they will assist you.

If you wish to delete your account due to responsible gaming concerns, PepperMill Casino recommends that you take a break and apply for exclusion via the Gaming Commission. Feel free to contact our customer support team so they can assist you with this.

That's unfortunate! Most likely our emails are ending up in your spam mailbox.

To resolve this, please add our email address support@peppermillcasino.be to your contacts. Also, verify that you have not unsubscribed from marketing communication. You can find your preferences on ‘My details'.

Yes, it is very important to notify us of any changes to your personal information.

You can do this in your account by clicking on ‘My details'.

You can easily find this overview in your account under 'Game history'.

No worries, you can easily reset your password.

Just click on 'Forgot password?' on the login page.

Enter your e-mail address and you will receive an email with a link to set a new password and regain access to your account again.

If you have not received an email, please make sure it didn't end up in your spam folder. If you didn't receive anything, please contact customer service.

At PepperMill Casino You can deposit money quickly and easily.

When logged in, click on your balance and choose the desired payment method. Then, enter the amount you wish to deposit. You can also scan the QR code and choose the amount to top up your wallet.

No, due to our license being from Belgium, we are legally bound to only accept transactions in euros.

We only offer payment methods that are fast and secure:

- Bancontact

- Visa Debit

- Mastercard debit

- Paysafecard (cards purchased in the Netherlands, France, or Germany cannot be used)

PepperMill Casino does not receive or store any personal information from financial transactions.

No need to worry since all deposit attempts are tracked by our team. Please note that there can be a delay in the deposit.

In case the deposited amount has been debited from your bank account and you have already been waiting for more than 15 minutes without any update to your wallet. Please provide a bank statement showing the date and time of the transaction and send it to our customer service team.

We are happy to help you further.

As of October 20th 2022, the legal weekly deposit limit equals 200 euros per week. You can modify or remove this limit in your account under 'Limits'.

In case of an increase or removal, the Gambling Commission automatically checks if you are not registered as a defaulter with the National Bank of Belgium (NBB). Your new limit is implemented after 72 hours, if approved.

A reduction of this limit will take effect immediately.

No! Our Risk and Fraud team checks if the name from the users bank account matches the owner of that account. This is in violation of Anti-Money Laundering.

Committing a violation of our Terms and Conditions will result in a freeze of your wallet, and account, and restrict your access to PepperMill Casino.

As of October 20th 2022, the legal weekly deposit limit equals 200 euros per week. You can modify or remove this limit in your account under 'Limits'.

In case of an increase or removal, the Gambling Commission automatically checks if you are not registered as a defaulter with the National Bank of Belgium (NBB). Your new limit is implemented after 72 hours, if approved.

A reduction of this limit will take effect immediately.

You can easily find your deposit history by clicking on ‘Transaction history’ and filtering on 'Deposits'.

Did you already try refreshing the page?

In case that is not sufficient, you can also try clearing your cookies to prevail the deposited amount in your wallet.

If you have already done the above and still experience this problem, please contact our customer service and we will check if something went wrong.

The maximum withdrawal amount according to casino limits is €5,000 per day, €15,000 per week, or €25,000 per month.

No!

Our Risk & Fraud team checks that the name of the used bank account matches the owner of that account. Due to Anti-Money Laundering, you are committing a violation of our Terms and Conditions when doing financial transactions to and from accounts that are not in your name.

You can easily withdraw money. To do so, click on 'Withdraw', and choose the amount you want to withdraw.

Once your account is verified, you will receive your withdrawal in your bank account within an hour. Please check your profile under 'Documents' to make sure no additional documents are required to verify your account.

Our withdrawal limits are €5,000 per day, €15,000 per week, and €25,000 per month.

If the withdrawal has not yet been processed by us, the withdrawal can be canceled under ‘Transaction history’.

Once your account is verified, you will receive your withdrawal in your bank account within an hour. Please check your profile under 'Documents' to make sure no additional documents are required.

In case of outages or exceptions, you will be notified via email, so be sure to check your spam folder as well.

If this does not solve your problem, you can always contact our customer service, which will be happy to help you.

At PepperMill Casino you can withdraw money starting from 10 euros!

To view the history of your withdrawals and requested withdrawals, click on 'Transaction History'.

To make a withdrawal you must prove ownership of the used bank account, you can do this by sending proof of IBAN.

In order for your proof of IBAN to be accepted, the following information must be included in this official document:

The following documents are accepted as proof of IBAN:

You can upload a photo or a scanned copy of the above documents in your profile under 'Documents'.

As soon as your withdrawal is processed, you will receive a confirmation email.

When you are registered with ItsMe®, your account is instantly verified, and you can start using Instant Cash immediately! If you registered manually, you would need to upload your documents after your first withdrawal.

Once our verification team has validated your documents, your withdrawal will appear in your bank account within an hour thanks to Instant Cash.

If your withdrawal request fails, we will always let you know via email.Tip: be sure to keep an eye on your junk mailbox.

Once your account is verified, you will receive your withdrawal in your bank account within an hour. Please check your profile under 'Documents' to make sure no additional documents are required.

In case of outages or exceptions, you will be informed via email.

It can often be useful to delete the cache and/or cookies when a game keeps loading or a deposit fails, for example.

You can delete the cache by pressing the following key combination simultaneously:

- On Windows: CTRL + Shift + DELETE

- On Mac: Option + Command + E

How to delete cookies depends on the browser you are using. Below we explain how this works for your type of browser.

Safari

- Click on 'Safari' > 'Preferences'.

- A pop-up will open, then click 'Privacy' > 'Manage website data...'

- Delete PepperMill Casino's cookies or press 'Delete all'

Google Chrome

- Click on the 3 dots in the upper right corner > ‘More tools’ > ‘Clear browsing data’

- Then select the period for which you want to delete the cookies (select a period from before your problems started) and be sure to mark 'Cookies and other site data'.

- Finally click on 'Clear data’.

Mozilla Firefox

- Click on the 3 bars at the top right > 'Settings' > 'Privacy & Security'.

- Next, click on 'Cookies and site data' and then on 'Clear data'

- Finally, click on 'Delete’

Edge

- Click on the 3 dots at the top right > 'Settings' > 'Privacy, Search & Services'

- Then click on 'Clear browsing data' and then 'Choose what you want to clear', be sure to check 'Cookies'

- Finally click on 'Delete now’

If your problem persists after deleting the cache and cookies, please contact customer service. We will be happy to help you!

It is important to be able to recognize signs of gambling addiction. If you recognize yourself in several of the statements below, it is important to take restrictive measures immediately.

- You are longer online than you had planned, you always find it hard to stop playing and you tend to forget about time;

- You get less and less pleasure out of the games;

- You feel restless when you are not playing;

- At the end of your playing sessions, you notice that you ran out of money. When you play again you commit to recovering your losses;

- You get angry with loved ones when they mention your playing behavior;

- Sometimes you feel guilty about your playing behavior and feel ashamed when you have trouble quitting;

- You have gotten into financial trouble in the past by gambling;

- You are contemplating borrowing money to spend on playing.

Remember that you are not alone. You can contact our customer service with all your questions or talk about these issues.

During your cooling-off period, you will no longer be able to play or deposit at PepperMill Casino.

Your balance will remain in your account and you will be able to play again after the cooling-off period. You will still be able to access your account to request a withdrawal.

After the cooling-off period, you will receive an email from us with information on how to play responsibly again.

You can set a cooling-off period in your account yourself for 1, 7, or 30 days. You do this by clicking on ‘Self-exclusion’. During this period you will not be able to play or deposit at PepperMill Casino. When the cooling-off period is over, you will automatically regain access to our casino. You will also receive an email with information on how to play responsibly.

If you want to take a break from all online casinos, slot machine arcades, and land-based casinos in Belgium, you can apply for a voluntary self-exclusion through the Gaming Commission.

Are you concerned about a loved one who is playing irresponsibly?

In that case, you can request a third-party access ban from the Gaming Commission. Please note that this procedure is more complicated than the procedure for self-exclusion requested by the player.

More information on how to request an access ban for third parties can be foundon the website of the Gaming Commission.

You can request a lift of the voluntary exclusion at any time.

To do so, you must send a signed request in writing, including a copy of both sides of your identity card, to the Gaming Commission. After a three-month waiting period, you will then have access to PepperMill Casino again.

If you think you may be showing signs of a starting addiction, you should first do a personal evaluation by taking the self-test. We recommend that you do this from time to time to assess your behavior and to remain confident that you are playing responsibly.

If the results show you are not playing responsibly, we offer several tools which you should not hesitate to use: you can take a cooling-off period, apply for a self-exclusion or contact a support organization (anonymously).

You can also contact our support team who are trained responsible gaming professionals and are happy to guide and support you throughout this process.

If you feel that you are no longer playing responsibly, you can always contact our customer service. They are trained professionals and they can assist you with answers and guide you to specialized organizations.

You can also contact one of the following organizations (anonymously):

On the website of the Gaming Commission you will also find a list of different organizations split by region, so you can find help easily and close to home.

You can do this in two ways:

All our emails are sent from the email address support@peppermillcasino.be. We can also be in touch via live chat.

Below you can find our official social media channels.

- Instagram: peppermillcasino.be

- Facebook: PepperMillcasino.be

Be aware of the danger of 'phishing'! PepperMill Casino will never ask for account information through non-official channels. Be sure to pay close attention to the sender of a message. If you receive a message that is not from one of these official email-addresses or channels, the message is not from PepperMill Casino.

Should the above occur, please notify us at support@peppermillcasino.be.

For comments or questions you can always contact customer service, you can do this by:

- Sending an email to support@peppermillcasino.be;

- Starting a live chat (click on the message icon at the bottom left of your screen).

We are happy to help you and remain at your disposal.

During demo mode, you play with fictitious play money.

The bet and the result of your playing session in a demo, are not transferable to your wallet. The purpose of playing in demo mode is to learn the game and simply for fun.

PepperMill Casino has something in store for everyone! Are you looking for new dice games or dice slots? We work with leading game providers and gathered a mix of the most popular and classic slot games. With us, you can find games of Airdice, Gaming1, Evolution, Amusnet, Endorphina, Greentube, Betsoft, Spinomenal, Stakelogic, Kajot, and CT Interactive.

The choice is yours! Furthermore, you can also participate in our tournaments with a chance to win great prizes!

We also offer popular table games, where classics like Poker, Sic Bo, Bac Bo, Blackjack, Baccarat, and different Roulette variations cannot be missed!

PepperMill Casino is the newest mobile-first casino.

This means that whether you are playing on your smartphone, tablet, laptop, or computer, the playing experience is identical.

Lastly, we are working hard to continuously improve your mobile experience even more. Stay tuned for some big news that is coming up soon!

The winnings should normally appear automatically on your balance. If this is not the case, please contact our support. If you were playing a tournament, your winnings will only appear after the tournament has ended.

If you have won money while playing a casino game but your wallet has not been topped up, please send an email to support@peppermillcasino.be with the following info:

- Date and time when the problem occurred

- Name and stake of the game where the problem occurred

- Your play balance at the time of the problem

- A screenshot of the error message you received

All the game rules are conveniently accessible in the game's interface under the info button.

When trying out a new game, we recommend that you play the game in demo mode first. Like this, you can learn and experience how the game works with fictitious play money!

Of course. At PepperMill Casino, we ensure that all casino games are fair and safe.

All of our game providers must submit approved RNGs to work with us. In addition, inspection agencies conduct periodic statistical tests on the databases.

This way we guarantee that the outcome of any casino game is based on randomness.

Yes!

You can easily add a game to your favorites by hovering over the game tile and clicking on the heart in the top left corner. When you have made your favorite selection, you can find all of your favorite games under the 'Favorites'-tab in the Lobby.

The Return To Player is an important indicator for many of our players. It shows you theoretically what percentage of the total money wagered will be paid out.

Because PepperMill Casino values transparency, you can find the payout percentage under each game, as well as in the rules of the specific game.

The average RTP on Dice Games and Dice Slots is around 95%.

During a tournament, you compete against other players. At PepperMill Casino you can play different types of tournaments like multiplier tournaments or buy-in tournaments.

During a buy-in tournament, all players receive the same fictitious play credit when they register for the tournament. The specific rules of a game remain the same during a tournament but all winnings are converted into points. The wager is taken from the tournament play credit and not from your balance. The player with the most points at the end of the tournament wins top prizes.

During a multiplier tournament, your points are calculated based on your stake-win ratio. So the player that can get the highest multiplier, wins the grand prize. Contrary to buy-in tournaments, the wins will be added to your wallet, but the wagered stake will also be deducted from your wallet.

At the end of a tournament, all prizes are automatically distributed to the winners. If you have not finished your game at the end of a tournament your game will be closed and your score at that time will count as the final score.

Register and enjoy the thrill! If you want to rejoin the game at a later time, you can simply reopen the tournament.

During the tournaments, the general terms and conditions always apply.

Your credit is never lost, even when your connection is cut.

Lost connection while playing Dice Games or Dice Slots?

In case you already wagered your stake, the round will continue in the background. Your bet will still be deducted from your wallet and the result of the game round will be processed.

When the connection is re-established later on, you can find the final result in your ‘Game history’. This information is stored for 3 months.

If you are not sure about the result, you can also contact our customer service.

Did connection lose while playing Blackjack?

If you are playing blackjack and it is your turn while you lose the connection, you will automatically play 'Pass' or 'Stand'. If the dealer has a lower value than your original two cards or 'Bust', you will still win the game.

When the connection is re-established later on, you can find the final result in your ‘Game history’. This information is stored for 3 months.

If you are not sure about the result, you can also contact our customer service.

Lost connection while playing Poker?

If you place an ante bet and you can no longer press 'Call' because your connection was lost, the hand will automatically be played as a ‘Fold’.

When the connection is re-established later on, you can find the final result in your ‘Game history’. This information is stored for 3 months.

If you are not sure about the result, you can also contact our customer service.

Did connection lose while playing roulette?

In case you already wagered your stake, this round will continue in the background. Your bet will still be deducted from your wallet and the result of the game round will be processed.

When the connection is re-established later on, you can find the final result in your ‘Game history’. This information is stored for 3 months.

If you are not sure about the result, you can also contact our customer service.

According to Belgian Gaming Law, games of chance for real money cannot be offered to someone without being registered. Therefore, if you do not already have an account with us, you cannot play at PepperMill Casino for real money.

However, you can register in less than 1 minute!

If the game keeps indicating 'loading' at startup, it's possible that the WiFi connection is not strong enough. Also, make sure that no other game is open since it is not possible to play multiple games at once.

Refreshing the page or clearing your cache or cookies from your browser is often a simple trick.

Should the problem not disappear, please take a screenshot of the error message and send it to support@peppermillcasino.be. Be sure to include the name of the game and the device you are using to play. By the way, your credit is never lost, even when the connection is suddenly broken.

PepperMill Casino offers 4 types of tournaments:

- Daily tournaments: participate in our daily tournaments for as little as €0.01 and get a chance to win various prizes!

- Weekly tournaments: these tournaments stay active for a whole week, from Monday to Sunday. The buy-in price already starts at €0.01.

- Monthly tournaments: during these tournaments, you can try gathering the most points for a whole month. Shoot your shot to win the grand prize from wagering as little as €0,01.

- Themed tournaments: These tournaments are linked to certain events that are coming up. Stay tuned for more!

You don't have to do anything!

Once you participate in a tournament, you will automatically be included in the ranking system.

While playing a tournament, you play for points and these points determine your position on the leaderboard. Prizes are distributed after the tournament has ended and the final ranking is known.

Participating in tournaments is very easy. First, choose the tournament you wish to participate in and then click ‘Participate’. Please be aware that you have sufficient funds on your balance since tournaments are not free. However, you can already participate starting from €0.01!

Once you are registered for your selected tournament, you can just start playing the game. You can start the tournament whenever you want (as long as the tournament is active).

Good luck!

You can participate in a tournament by ‘buying in’.

If it is possible to make a "rebuy" or "add-on" bet, you can select them on the tournament page of the tournament you are participating in.

A "rebuy" allows you to re-enroll in a tournament with a new score. You can do this as long as there are rebuys available.

An "Add-on" means that you can buy extra playing time and/or credit. Extra playing time can be interesting when you don't have enough time to use your credit. Extra credit can be interesting when you just have some time left and you want to gain some additional spots in the ranking.

PepperMill Casino is the newest mobile-first casino.

This means that the playing experience is identical on your smartphone or tablet, as on your laptop or computer.

Lastly, we are working hard to continuously improve your mobile experience even more. Stay tuned for some big news that we're excited to share with you!

If you achieve exactly the same number of points as one or more of the participants in the tournament, then the player that first achieved this score will be in the higher position on the leaderboard.

Congratulations!

Your rewards will automatically appear in your wallet once the tournament has ended.