Everything you need to know about self-exclusion at Belgian online casinos

In light of the risks associated with excessive gambling, PepperMill Casino offers practical measures to protect players. Among these, the temporary break and self-exclusion are key tools for regaining control. But how do they actually work, and when should you consider using them?

Excessive gambling’s silent warning signs

For some players, the loss of control creeps in gradually. A session that lasts a little too long, an ‘exceptional’ extra deposit, or difficulty stopping despite losses. These are all subtle signs which, when taken together, can reveal a deeper problem.

The first step, often overlooked, is to ask yourself the right questions. Our tools are designed to guide you. It is recommended that you regularly complete a self-assessment to evaluate your behaviour.

All too often, players wait until the situation becomes critical before taking action. If the results indicate irresponsible gambling, it then becomes crucial to act quickly.

Taking a break, doing a test, asking for help: these steps may seem trivial, but they are powerful tools for preventing problems from getting out of hand.

Taking a break: a first step towards control

Taking a break is often the first step to consider. Accessible directly from your PepperMill Casino player account, this feature allows you to temporarily suspend access to games.

Players can choose a short period (1, 2, 7, 14 or 30 days) during which all activity is blocked. You will be unable to play or make a deposit. However, the account remains accessible, particularly to make a withdrawal if necessary.

At the end of the break, access is automatically restored. The player then receives a message containing advice on how to resume responsible gaming.

Self-exclusion: a more radical decision

When a break is no longer sufficient, another option becomes necessary: self-exclusion.

In Belgium, this process is handled by the Gaming Commission. Once the request has been made, the player is placed on a specific list known as EPIS. This registration results in complete exclusion from all gambling establishments, whether online or physical.

It becomes impossible to access a licensed casino, gaming hall or betting platform.

Any request to lift the exclusion must be addressed to the Gaming Commission. You must send them a signed written request accompanied by a copy of both sides of your identity card. A three-month waiting period applies before any reinstatement. This prevents impulsive decisions and provides the necessary time to regain a sense of balance.

Support for players

Beyond technical tools, human support remains a key factor. PepperMill Casino’s support teams, trained in the principles of responsible gaming, are available at any time to guide players. It is also possible to contact certain support organisations anonymously.

A personal choice, but one that is supported

In the face of the risks of excessive gambling, taking a break and self-exclusion are essential tools. But ultimately, it all starts with awareness. Knowing how to recognise the signs, accepting the need to take a break or daring to ask for help are simple yet crucial steps.