Connection lost at an online casino? Here’s what you can do

A sudden connection loss while playing at an online casino can be frustrating. Fortunately, a disconnect does not mean that your bet or game round is lost. In most cases, an ongoing round will simply continue to be processed, even when you temporarily lose your connection.

How to solve connection issues at an online casino?

A lost connection while playing can be frustrating, but there is often a simple solution. First, check your internet connection and then try a few quick fixes. Below, we’ll guide you through the steps so you can get back to playing as quickly as possible.

1. Check your internet connection

A stable internet connection is important for playing without interruptions. First, check whether your device is still connected to the internet.

Are you using WiFi? Check whether your connection is stable. You can also try switching to another WiFi network or using mobile data.

Playing on mobile data? Check that you have sufficient signal and that your mobile connection is working properly.

You can also try opening another website or app to check whether your internet connection is working normally.

2. Clear your cookies and cache

Are you still experiencing connection problems? Clearing your browser’s cookies and cache may help.

Your browser temporarily stores data from the websites you visit. Sometimes, this data can become outdated or cause problems. By clearing your cookies and cache, your browser can establish a fresh connection with PepperMill Casino.

Afterwards, open the website again and try launching the game once more.

3. Try another browser or device

If clearing your cookies and cache does not help, try using a different browser.

For example, you can switch from Safari to Chrome or vice versa. Do you have another smartphone available? You can also try playing the game on another device.

You can also try opening an incognito tab or switching from incognito mode to a regular browser tab.

This can help you quickly determine whether the problem is specific to your browser or device.

4. Still experiencing problems? Contact our support team

Does your connection keep dropping, or are you unable to open a particular game? Our support team is available via Live Chat or by email at support@peppermillcasino.be.

We can investigate the issue further and, if necessary, contact the game provider. If you have genuinely been affected by a technical error or interruption, we will review the situation and provide an appropriate solution.

When contacting our support team, always provide as much information as possible. Be sure to include the exact time when the problem occurred and which game you were playing. This allows us to locate the relevant game round as quickly as possible and investigate the issue properly.

What happens to my bet if my connection is lost?

Your balance will never be lost simply because your connection suddenly drops.

If you had already placed a bet before losing your connection, the game round will continue to be processed in the background.

Slots, roulette and dice games

For slots, roulette and dice games, a round that has already started will continue to be processed or paused where applicable. Your bet will be deducted from your balance and the result of the game round will be processed, even if you are no longer connected at that moment.

You therefore do not need to play the round again or place another bet.

Blackjack

Live blackjack works slightly differently. If your connection is lost while it is your turn, Stand will automatically be played.

This means that your hand will not remain waiting for you to reconnect. If the dealer eventually has a lower value than your original two cards or goes bust, you will still win the hand.

Where can I find my game rounds?

Would you like to check what happened to a round after your connection was lost? You can find your played rounds in your profile under game history.

There, you can find the relevant game round and check its result.

A game round is not lost when your connection drops

A temporary disconnect can happen, but there is no need to panic. First, check your internet connection, clear your cookies and cache if necessary, and try another browser or device.

Does the problem continue? Contact our support team. Providing the exact time and name of the game allows us to investigate your game round more efficiently.

If you were already playing a round when your connection was lost, the round will continue to be processed even if your connection temporarily drops. This helps ensure fair results when playing at PepperMill Casino.